Business Process Analysis
Instructor-led training that teaches professionals how to analyze current-state processes, eliminate non-value-added work, and design future-state improvements that increase efficiency, quality, and customer value.
Streamline Processes. Improve Performance.
This course teaches a structured approach to process analysis and improvement—helping teams eliminate non-value-added work, reduce waste, and build processes that deliver value faster and more consistently.
Course Details
Format: Instructor-led (Live Online or In-Person)
Duration: 21 instructional hours
Credits: 21 PDUs / Contact Hours
PDU Breakdown: Ways of Working (6), Power Skills (13), Business Acumen (2)
Materials: Digital course materials + 6 months access to supplemental learning platform
Minimum Enrollment: 5 participants for private sessions
Includes applied exercises for mapping, analyzing, and redesigning processes for measurable improvement.
Interested in scheduling this course for your team? Contact [email protected] to discuss delivery options.
Individuals looking to enroll may do so through our partnership with NC State’s Project Management Certificate Program .
What's Included
A structured, hands-on learning experience supported by applied exercises and supplemental resources.
Apply What You Learn Immediately
Learn practical methods you can use right away to diagnose process issues, redesign workflows, and implement improvements that deliver measurable results.
Identify waste and non-value-added work
Recognize the symptoms of bloated processes and pinpoint where time, effort, and cost are being lost.
Analyze and redesign processes
Map current-state workflows and create future-state designs that improve efficiency, quality, and throughput.
Implement change with leadership and communication
Prepare for implementation challenges and apply strategies that build buy-in and sustain new processes.
Who Should Take This Course
This course is ideal for professionals and teams responsible for improving how work gets done—especially those focused on meeting customer and stakeholder needs through more efficient, effective processes.
- ✓Process owners and functional leaders
- ✓Operational teams responsible for streamlining workflows
- ✓Project and program managers supporting process improvement initiatives
- ✓Continuous improvement and quality-focused roles
- ✓Anyone responsible for improving customer and stakeholder outcomes